Privacy Policy

1. Data Controller Information

MDproperty Care provides professional exterior cleaning and garden maintenance services operating across Derby, Nottingham, and the wider East Midlands. Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, MDproperty Care acts as the Data Controller responsible for processing personal data submitted via this website.

2. Personal Data Collected

When submitting an enquiry or requesting a quotation, the following personal data may be collected:

• Name: To address and identify clients in all business correspondence.
• Email Address: To deliver formal written quotations, service updates, and direct correspondence.
• Telephone Number (optional): To communicate regarding quotation details, scheduling, and job logistics.
• Service & Property Details: Specific information regarding driveways, patios, lawns, hedges, or commercial sites requiring service.
• Photographs (optional): Customer-submitted images used to assess scope of work and issue accurate remote quotations.

3. Purpose of Processing & Legal Basis

Personal data is processed strictly for the following purposes:

• Preparing and delivering formal fixed-price quotations.
• Managing client bookings, scheduling, and service execution.
• Fulfilling contracted exterior cleaning and property care services.

Legal Basis: Data processing is conducted on the basis of taking steps at the request of the data subject prior to entering into a contract, fulfilling a contractual agreement, and the legitimate business interests of MDproperty Care in managing customer enquiries.

4. Third-Party Service Providers

MDproperty Care does not sell, rent, commercialise, or distribute client personal data to third parties for marketing purposes. Personal data is disclosed only to essential infrastructure service providers necessary to operate the business:

• Web3Forms: Form delivery service utilized for the secure transmission of website quote form enquiries to our administrative inbox.
• Cloudflare: Secure web hosting, DNS management, and content delivery infrastructure.

5. Data Retention

Personal data and submitted imagery are retained only for the duration required to evaluate enquiries, deliver booked services, and satisfy statutory accounting and tax record-keeping requirements. Unsuccessful enquiry records are routinely purged and securely removed.

6. Cookies & Web Tracking

This website is built with static architecture and does not deploy tracking cookies, advertising pixels, or third-party marketing trackers. No non-essential cookies are stored on your device when navigating this site.

7. Your Rights Under UK GDPR

Under UK data protection legislation, individuals possess the following statutory rights regarding their personal data:

• Right of Access: The right to request copies of personal data held by MDproperty Care.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of personal data where no lawful basis for continued retention exists.
• Right to Restriction: The right to request the restriction of data processing in certain circumstances.

To exercise any of these statutory rights, please submit a written request using the contact details provided below.